Refund policy

 

What is this store’s return, cancellation and exchange policy? 

If you are unhappy with your product, please write to: envoy@vasichart.com and we will do our best to help resolve the issue.

 My order arrived damaged, can I get a replacement?

Yes, of course! We always want you to get a product in perfect condition. Please send us an email at envoy@vasichart.com and we will help you get it sorted out. If the shipping box was damaged please include photos of the box, this helps us make a complaint with DHL. Also, please send us photos of the damaged product.