Shipping policy

 

How much is the estimated shipping cost of my order?

Estimated shipping cost is calculated during checkout. You will have the option to view shipping cost before completing your order.

 

How much time does it take that the product reaches me?

Normaly, for USA it takes 3-5 business days, everywhere else 4-9 business days. Nevertheless, due to COVID-19, it might take more time for your order to reach you. We hope this will improve soon.

 

Where do you ship to?

If you are based in USA, UK, Canada, Mexico, Australia, New Zealand, Hong Kong, Singapore, China, Japan then:

1. We ship from Florida, USA.

2. Please allow up to 24 hours for your order to be shipped.

3. We ship out Monday to Saturday.

 

If you are based in a country not listed above:

 1. We ship from Germany, EU.

 2. We ship out every end of a month.

 

 Will I be charged duties and custom fees?

Please note that duties and taxes vary form country to country and it is the responsibility of the customer to research these fees and pay them, if needed, at the time of receipt.

 

Will I get a tracking number?

When your order ships out you will receive an email confirmation with your tracking number. 

 

What if my package is lost in transit?

For domestic orders (USA), delays in transit are usually an internal issue within the local post office. Most of the time, these sort themselves out. If it’s been over 21 business days of inactivity, please contact us at envoy@vasichart.com and we’ll see how to resolve the situation in the fastest way. 

International orders are unpredictable and there is little we can do to make the shipping process faster. Delays in transit could be caused by customs clearances and unpaid duties. Once the tracking is scanned into the destination country’s postal system, DHL no longer holds responsibility for the package - it is then transferred over to the destination country’s postal service. Sometimes the country’s postal service website will have more up-to-date information on the tracking. However, this is not always the case as some countries are not required to scan the tracking label - this makes it difficult for us to create an inquiry or locate your package. Sometimes after days of inactivity, the package will arrive. If after 21 business days you have no news, please reach out to us and we’ll see how best to proceed.